For the purposes of this policy, Linser defines the term “client” as a business with which Linser has an established relationship, “customer” as a customer of a Linser client, and “respondent” as an individual who takes Linser’s surveys independent of Linser’s clients.
Adequacy under E.U. Law
Linser uses approved Standard Contractual Clauses for the transfer of data collected in the European Economic Area and is available to enter into Standard Contractual Clauses with clients that transfer such data to Linser.
Information Linser Collects
Linser collects survey and other market research data about individuals’ usage of products and services. The data is used by Linser clients to improve their products and services.
Linser does not receive, use or collect personally identifiable information, such as names, addresses, phone numbers and e-mail addresses, except under the following circumstances:
When an existing or prospective client goes to www.Linser.com to request a demonstration of a Linser product, he or she must provide contact details including person-specific information (name, title, phone number and e-mail address) and organization-specific information (name and address). Linser also collect some marketing contact information such as name and email address through third parties. We use these information for marketing purposes only. Linser may also append the information collected through our website, through emails, other contact with the individuals, in order to improve our website and services.
When Linser surveys customers on behalf of its clients, it receives customers’ personally identifiable information from its clients. Linser enters into confidentiality and non-disclosure agreements with clients that legally obligate Linser to protect the personally identifiable customer information it receives and use it only for the purposes specified in the contract. From time to time Linser may collect personally identifiable information during a survey, if requested to do so by a client. This personally identifiable information will be shared with the client, and will be used as described in that survey.
Linser may, with the written consent of its clients, ask questions of customers for whom it has received personally identifiable information, and bundle and sell those responses in an aggregate form. Before providing any survey results to third parties, responses are stripped of personally identifying or client-identifying information, aggregated, and adjusted using Linser’s proprietary methodologies.
When collecting data from survey respondents, Linser does not collect sensitive personally identifiable information such as: credit card numbers, social security numbers, political opinions, religious or philosophical beliefs, or trade union membership. Linser does collect demographic information for statistical purposes. Responses to demographic questions are entirely voluntary.
Linser’s mobile reporting application, used by Linser’s clients, uses third-party services to gather data on application usage and stability. This data is shared only with the relevant client. A user may unsubscribe from tracking through the user settings screen within the mobile application.
When Linser surveys respondents on its own behalf, Linser may provide resulting proprietary research to third parties. Linser may sometimes reveal individual responses, but these do not contain any personally identifying information.
Registration information for Linser Institute and Events
When registering for a Linser event or Linser Institute course, you may be asked to provide a credit card number to fulfill your order. The credit card number and associated registration information will be collected and processed by a third-party vendor. You may also provide personal information about other people, such as their name and email address. This information is only used for the sole purpose of completing your request or for whatever reason it may have been provided.
Cookies: Survey and Reporting Application
As is true of most web sites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data.
In order to improve services we offer you, to improve marketing, analytics, or site functionality, we may combine this automatically collected log information with other information we collect about you.
Technologies such as: cookies, beacons, tags and scripts are used by Linser and our partners (e.g. marketing partners), affiliates, or analytics or service providers These technologies are used in analyzing trends, administering the site, or tracking users’ movements around the site. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
We use Local Storage Objects (LSOs) such as HTML5 to store content information and preferences. Third parties with whom we partner to provide certain features on our site or to display advertising based upon your Web browsing activity use LSOs such as HTML 5 or Flash to collect and store information. Various browsers may offer their own management tools for removing HTML5 LSOs.
We partner with a third party to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out . Please note this does not opt you out of being served ads. You will continue to receive generic ads.
Protection of Personally-identifiable Information
Linser is not in the business of selling or renting personally identifiable information gathered on its website or in the course of client work to third parties. Linser shares information with third parties, such as its clients, only as described in this policy or as described at the time information is collected. For example, Linser may, at the request of a client, ask you for your email address so a client can follow up with you about your responses to a survey. The provision of such information is typically voluntary, and at all times participation in a survey is, of course, voluntary.
Individuals may choose not to participate in Linser’s research and are under no obligation to take surveys sent to them. An opt-out choice is included in communications to individuals where required, and those who exercise it will be added to Linser’s opt-out list for the relevant client within ten (10) business days of unsubscribing. For each client, Linser does not send survey invitations to any e-mail address on the applicable opt-out list. Linser also provides its opt-out lists on a timely basis to its clients and third party agents so that they may properly update their records.
Individuals may also elect to opt out at any time from receiving email from Linser regarding Linser products and services. An opt-out choice will be added to Linser opt-out list for communications about products and services within ten (10) business days of unsubscribing.
Individuals who wish to reverse an earlier unsubscribe option may contact Linser’s Privacy Contact (see contact information below) to change their opt-out status.
Customers and respondents may contact Linser (see Privacy Contact below) at any time if they feel there is an error in their personally identifiable information or request deletion of personally identifiable information. Because Linser generally receives and retains personally identifiable information as an agent of its clients, it will usually refer individuals reporting inaccuracies in their personally identifying information to the originating source for correction.
Subsequent to verifying the identity of a person making a request, Linser will respond to a request for offline access to personally identifiable information within 30 days of receiving the request.
We will retain your information for as long as needed to provide you services. If you wish to request that we no longer use your information to provide you services contact us at the contact information listed below, and we will coordinate with the Linser client for which the data was collected. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
From time to time, Linser may contract with third parties to perform functions necessary for its research operations and, under the terms of those contracts, may transfer data to those third parties. Linser requires any such third party to maintain confidentiality of such data.
When requested by legal authorities to disclose personally identifiable information, Linser will inform the court of various factors justifying confidentiality and respondent anonymity. However, Linser may be required by law to disclose personally identifiable information where judicial or other governmental subpoenas, warrants, or orders are properly issued or if the Linser reasonably believes that use or disclosure is necessary to protect its rights. Individuals’ unsubscribe option in no way limits Linser’s use, disclosure or distribution of personally-identifiable information to the extent such use, disclosure or distribution is required by law, court order or other valid legal process. Linser will communicate with the affected client as soon as possible, unless prohibited by law or court order.
If Linser is involved in a merger, acquisition, or sale of all or a portion of its assets, Linser may transfer your data. In such a circumstance, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personally identifiable information, as well as any choices you may have regarding your personally identifiable information.
Links to Thirdrd Party Sites
Social Media Features and Widgets
We display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at firstname.lastname@example.org
Our Web site offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personally identifiable information from our blog or community forum, contact us at privacy@Linser.co.uk.
Linser does not knowingly collect personally identifiable information from any individual under the age of 13.
Notification of Changes